Frequently Asked Questions

Q: Can my whole family be seen at your health centers?
A: Yes, we see patients of all ages, including young children and older adults.

Q: I have Excellus insurance and my wife has Fidelis, do you take both?
A: Yes, we accept all major insurances. We also accept Medicaid.

Q: I don’t have any insurance, can I become a patient?
A: Yes, we accept new patients without regard for ability to pay.

Q: Do you accept new patients?
A: Yes, but not all of our doctors and advanced practitioners are open for new patients. However, we are busy adding additional clinical staff to be able to see more new patients more quickly.

Q: I have a lower income, do you offer a discount?
A: Yes. We offer a sliding fee discount program for all individuals and families below 200% of the Federal Poverty Level. For individuals and families below 100% of the Federal Poverty Level, the fee for an office visit is $15.